Lessons from Jimmy Asija's Turnaround Strategies on Why 80% of Call Centres Fail

Sun, 04 May 2025 07:11:36 +0000

Though many call centres fail to meet their objectives, they are essential for customer service. Studies indicate that more than 80% of call centres fail over time. What causes their failure, and what steps can they take to improve? Renowned industry specialist Jimmy Asija has led numerous underperforming call centres to become successful companies. Let us investigate the reasons behind most call centre failures as well as the insights we may get from Jimmy Asija's recovery plans.